Privacy
Policy

Last updated: March 13, 2026

This Privacy Policy explains how Bhoja Solutions collects, uses, discloses, and otherwise processes personal information in connection with our websites, services, and interactions. By accessing our services, you acknowledge that you have read and understood this policy.

1. Information We Collect

Information You Provide

When you interact with us, we collect information you voluntarily provide:

• Contact Information: Name, email address, phone number, company name, website URL
• Project Details: Description of your project, budget, timeline, technical requirements
• Account Information: Credentials for hosting control panels, email accounts, or client portals
• Communication: Messages sent through contact forms, email, or chat
• Payment Information: Billing address, invoice details (we do not store credit card numbers; payment processing is handled by third-party providers)
• Service Content: Files, photos, videos, or other content you upload for projects

Automatically Collected Information

When you visit our website or use our services, we automatically collect:

• Usage Data: Pages viewed, time spent on site, links clicked, referral source
• Device Information: Browser type, operating system, device type, IP address
• Location Data: General geographic location based on IP address (not precise)
• Cookies & Analytics: Tracking pixels, analytics services, session cookies

Information from Third Parties

We may receive information from third parties including payment processors, hosting providers, analytics services, and publicly available sources.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Providing, maintaining, and improving our services
• Communication: Responding to inquiries, sending updates, providing customer support
• Project Management: Planning, discussing, and executing client projects
• Billing & Payments: Processing invoices, managing subscriptions, payment reminders
• Legal Compliance: Meeting regulatory requirements, tax obligations, fraud prevention
• Marketing & Analytics: Understanding usage patterns, improving our website and services
• Security: Detecting and preventing fraud, abuse, or unauthorized access
• Business Improvement: Analyzing service performance and user feedback

3. How We Share Your Information

Service Providers: We share information with vendors and contractors who assist in delivering our services (hosting providers, payment processors, analytics services). These partners are contractually obligated to protect your information.

Legal Requirements: We disclose information if required by law, court order, government request, or to protect our legal rights and safety.

Business Transfers: If Bhoja Solutions is acquired or merged, your information may be transferred as part of the transaction.

Your Consent: We may share information with third parties if you explicitly consent through forms or agreements.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure password hashing for stored credentials
• Regular security audits and updates
• Restricted access to sensitive data (role-based permissions)
• Secure server infrastructure and firewalls
• Automated backups of critical information

Note: While we maintain robust security, no transmission over the internet is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk.

5. Cookies & Tracking

Cookies: We use cookies to store preferences, track sessions, and analyze website usage. You can control cookies through your browser settings.

Analytics: We use Google Analytics and similar services to understand how visitors use our site. These services may track your activity across multiple websites.

Third-Party Tracking: Our site may contain links to third-party services and platforms. We are not responsible for their privacy practices.

6. Data Retention

We retain personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Retention periods vary based on the type of information:

• Client Account Data: Retained while account is active, plus 3 years after termination (for accounting/tax purposes)
• Project Files: Retained while project is active; can be exported after project completion
• Inquiry/Contact Data: Retained for 2 years or until customer relationship ends
• Website Analytics: Retained for up to 18-24 months
• Backup Data: Retained for disaster recovery (retention varies by provider)

Upon request, we will delete your data where legal obligations permit (subject to backup retention windows).

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Correction: Update or correct inaccurate information
• Right to Deletion: Request erasure of your data (with restrictions)
• Right to Portability: Export your data in a portable format
• Right to Opt-Out: Unsubscribe from marketing communications
• Right to Restrict Processing: Limit how we use your information
• Right to Object: Oppose certain uses of your data

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. GDPR & International Compliance

GDPR: For EU residents, we comply with the General Data Protection Regulation (GDPR). We process personal data based on legitimate business interests, contractual necessity, or your consent.

CCPA: For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know, delete, and opt-out of the sale of personal information.

Data Processing Agreement: We provide a DPA for customers subject to GDPR upon request.

9. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing information.

10. Marketing Communications

We may send you marketing emails, project updates, and service announcements. You can unsubscribe at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Updating your preferences in your account portal
• Contacting us at [email protected]

Note: Transactional emails (invoices, service updates) cannot be unsubscribed.

11. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete it immediately.

12. Policy Changes

We may update this Privacy Policy periodically. The "Last updated" date above indicates the most recent revision. Significant changes will be communicated via email or posted prominently on our website.

13. Contact Us

If you have questions about our Privacy Policy or wish to exercise your privacy rights, please contact us:

We will acknowledge your request within 48 hours and provide a substantive response within 30 days.